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Our Commitment to Your Privacy

Introduction

At Hercules IT Solutions (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, products, or services—including our ERP/Odoo implementation and related consulting services. We comply with applicable laws, including the UAE Personal Data Protection Law (PDPL) and the EU General Data Protection Regulation (GDPR) where applicable.

1. Information We Collect

  • Personal Information: name, email, phone, company, role, and project details you submit via forms or communications.
  • Business & Project Data: requirements, system context, process notes, and other details you share to evaluate or deliver services (including ERP/Odoo projects).
  • Technical Data: IP address, browser type, device information, and website usage analytics.
  • Files & Attachments: any documents or files you upload or send to us voluntarily.
  • Cookies & Tracking: information gathered through cookies, analytics, or third-party tools (e.g., analytics and conversion tracking) depending on your settings.

2. How We Use Your Information

  • To respond to inquiries, prepare proposals, and deliver services.
  • To implement, support, and improve solutions (including ERP/Odoo configuration, integrations, and support).
  • To provide customer support and manage service requests.
  • To send updates and marketing communications (only where permitted and/or with consent).
  • To meet legal, regulatory, and security obligations.

3. Legal Basis for Processing

We process personal data on one or more of the following bases:

  • Performance of a contract (when providing services).
  • Legitimate interests (operations, security, analytics, fraud prevention).
  • Legal obligations (compliance, security, record-keeping where required).
  • Consent (marketing communications and cookie preferences where applicable).

4. Sharing of Information

We do not sell personal data. We may share data with:

  • Trusted service providers (e.g., hosting, cloud services, analytics, email delivery) under contractual confidentiality and security obligations.
  • Regulators or authorities where required by law.
  • Business partners or subcontractors with your instruction/consent where applicable.

5. Data Retention

We retain personal information only as long as needed to fulfill the purposes described in this policy, to support legitimate business needs (such as maintaining records of services), or as required by law. When data is no longer needed, it is securely deleted or anonymized.

6. Data Security

We use industry-standard measures (access controls, encryption where appropriate, monitoring, and security practices) to protect personal data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. International Data Transfers

If personal data is transferred outside the UAE or EU, we use appropriate safeguards where required (such as contractual protections and security controls) to help protect your data.

8. Your Rights

Depending on applicable laws, you may have rights including:

  • Access and obtain a copy of your personal data.
  • Request correction of inaccurate data.
  • Request deletion of data where applicable.
  • Object to or restrict processing in certain cases.
  • Withdraw consent (where processing is based on consent).
  • Request data portability (where applicable).

9. Cookies & Tracking

Our website may use cookies and similar technologies for analytics, personalization, and performance. You can manage cookies via your browser settings and, where available, our cookie consent controls.

10. Children’s Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from them.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. Please review their policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and the “Last Updated” date will reflect the latest revision.

13. Contact Us

For questions, concerns, or to exercise your rights, contact us at:

Hercules IT Solutions
Email: info@herculesit.ae
Service regions: UAE & Jordan (and wider MENA by engagement)